General Terms & Conditions

General Terms & Conditions – WMA World Maritime Agency

These Terms and Conditions define the general framework applicable to requests and communications made through the website. Logistics and transport services may be subject to specific conditions detailed in quotations, confirmations, or contractual documents.

1. Purpose

WMA provides services related to international transport (maritime and air freight), container booking and loading, document management (Bills of Lading, banking files), customs transit, and integrated logistics.

2. Requests and Quotations

Any request submitted through the website (contact form or quote request) enables WMA to assess the need and propose a suitable solution. A quotation or written confirmation may be required before any operational implementation.

3. Information Provided by the Client

The client undertakes to provide accurate and complete information (nature of goods, quantities, destinations, constraints, documentation). Any inaccuracies may impact timelines, costs, or regulatory compliance.

4. Service Execution

WMA organizes, coordinates, and monitors operations in collaboration with the relevant stakeholders (carriers, terminals, depots, authorities, partners). Announced transit times may depend on external factors (vessel or flight schedules, inspections, congestion, administrative procedures).

5. Pricing and Payment

Prices are defined in quotations and invoices. Payment terms (due dates, advance payments, etc.) are specified in commercial documents.

6. Claims

Any claim must be submitted in writing to: faika@wma.com.tn, indicating the file reference, date, and context. WMA will review the request and respond within a reasonable timeframe.

7. Liability

WMA operates in accordance with professional industry standards. Liability may be limited or defined according to the nature of the service, contractual documents, and applicable regulations.

8. Governing Law

These Terms and Conditions are governed by the laws of: Tunisia.