Privacy Policy

Privacy Policy – Personal Data

WMA – World Maritime Agency is committed to protecting the confidentiality and security of personal data. This policy explains what data may be collected, why it is collected, how it is processed, and what your rights are.

Data Controller

  • WMA – World Maritime Agency
  • Address: Apartment 5, Building D, Kahia Choucha Residence, Radès 2098, Radès, Tunisia
  • Email: finance@wma.com.tn

Data Collected

Depending on your use of the website (contact form, quote request, communications), we may collect:

  • Identification Data: first name, last name, company, position.
  • Contact Details: email, phone number, business address.
  • Request Information: type of service, destination, general nature of the operation, messages submitted through forms.
  • Technical Data: IP address, device type, browser, pages visited, cookies (subject to consent).

Purpose of Processing

Data is processed for the following purposes:

  • Responding to your inquiries (contact, quotes, information),
  • Managing commercial follow-up and client relationships,
  • Improving the website and service quality,
  • Enhancing security and preventing fraud,
  • Complying with legal or regulatory obligations.

Legal Basis

Depending on the case, processing is based on:

  • Your consent (e.g., non-essential cookies),
  • Pre-contractual measures (quotes, responses),
  • Contract performance (if a commercial relationship exists),
  • Legitimate interest (security, service improvement),
  • Legal obligation (regulatory retention requirements).

Data Sharing and Recipients

Personal data may be disclosed, only when necessary, to:

  • Technical service providers (hosting, maintenance),
  • Operational partners involved in a specific request (depending on the service),
  • Competent authorities when required by law.

No personal data is sold to third parties.

Data Retention Period

WMA retains personal data for a proportionate duration:

  • Client relationship: contractual period plus legal obligations,
  • Cookies: see our Cookies Policy

Security

WMA implements appropriate security measures, including access control, secure data transmission, restricted internal access, and appropriate technical monitoring.

Your Rights

You may request: access, rectification, deletion, objection, restriction, data portability, or withdrawal of consent.

Contact: faika@wma.com.tn
You may also lodge a complaint with the competent supervisory authority in your country.